The consultants at Team Solutionz are extremely professional and rapidly resolve support issues. They have been quick to adapt the system to our particular needs and have also added new functionality such as postcode lookups and a web interface. - Lesley Kirk, Business Administrative Officer -Lisburn City Council
Team Solutionz has been working with Lisburn City Council since May 2004 to implement a number of systems including Incident Tracking and Job Costing.
Incident Tracking was piloted in May 2004 and went live in December 2004. By August 2005, Lisburn City Council had inputted over 4000 Incident requests.
Previous to this the Council had a paper based system for tracking complaints, comments and requests. The move to the new system has significantly improved efficiency and internal communications which allows the Council to be more responsive to our customers.
Council staff found the system very user friendly and have adapted quickly to the new mode of working with minimal training.
Team Solutionz have recently implemented a new version of the Job Costing system for Lisburn City Council which, as well as being more user friendly, has enabled them to comply with insurance requirements.